In short
- Try it free for 7 days. Cancel before the week ends and you pay nothing.
- Yearly plans: a full refund if you ask within 14 days of a payment.
- Monthly plan: a full refund of your first payment if you ask within 14 days; after that, cancel at any time and you won’t be charged again.
The free week
Every paid plan starts with a 7-day free trial. Nothing is charged during the trial. If you cancel before it ends (Account → Manage my subscription), no payment is taken at all.
Yearly plans (Full access yearly, Founders, Early birds)
If JazzSync isn’t right for you, ask for a refund within 14 days of the payment and you get the whole amount back. This applies to the first payment and to every yearly renewal. After 14 days the payment can’t be refunded, but you can cancel at any time so the plan doesn’t renew.
A Founders or Early-bird price ends when the plan is refunded or cancelled.
Monthly plan
If JazzSync isn’t right for you, ask within 14 days of your first monthly payment and you get it back in full. After that you can cancel the monthly plan at any time, and you won’t be charged again; you keep full access until the end of the month you have paid for. Later months that have already started aren’t refunded, except in the cases below.
The book PDFs
You can read all the JazzSync books in the app from the first day. The PDF downloads open after your first 14 days, when the refund period is over.
We always refund
- a payment taken by mistake, or twice for the same period;
- a payment for a period in which a problem on our side kept you from using JazzSync, if we couldn’t fix it.
Paddle’s refund policy also applies to every order. If it, or the law where you live, gives you more rights than this page, those rights apply.
How to ask for a refund
Send an email to [email protected] with the email address of your account, or use the link in your Paddle receipt (you can also find your order at paddle.net). Our reseller Paddle handles all payments and sends the money back to the card or account you paid with. How long it takes to appear depends on your bank or payment service.
When a payment is refunded, the plan it paid for ends and your account goes back to the Free plan. Your progress is kept.
Who we are
JazzSync is run by DMusic, the business of Dimitry Minishin, sole trader.
DMusic · Dimitry Minishin
P.O. Box 0637, Kfar Vradim 2514700, Israel
[email protected]